24/7 Call Center
Real operators receive driver requests, confirm needs, and coordinate the next support step through 7799.
WEN 7799 | Nationwide Roadside Assistance Operations
WEN 7799 Roadside Assistance Network
WEN 7799 is MAG Group’s dedicated roadside assistance brand, built to support drivers across Iraq through 24/7 call center operations, towing coordination, mobile mechanic support, provider dispatch, and certified workshop relationships.
Operational platform
A dedicated roadside assistance brand under MAG Group.
WEN 7799 is positioned around practical roadside support, dispatch coordination, provider relationships, certified workshop direction, and future fleet and insurance integration across Iraq.
Towing Coordination
Requests can be routed to suitable towing providers based on location, vehicle condition, and response needs.
Mobile Service Support
Mechanics, electricians, battery teams, tire support, and diagnostics can support drivers at the roadside.
Workshop Referral
Certified workshop relationships support repair coordination, inspection, diagnostics, and warranty pathways.
Customer Support
Communication before, during, and after service helps drivers understand status, quote, and next step.
Fleet Support Potential
The operating model can support corporate fleets, recurring service programs, and commercial vehicle assistance.
Insurance Partnership Potential
Roadside assistance, repair coordination, diagnostics, and service reporting can support insurer programs.
Nationwide Network Direction
The WEN model is built for Iraq-wide coverage, provider depth, and scalable roadside operations.
Call center and dispatch
Human support connected to field response.
The WEN 7799 process begins with real customer communication. Operators confirm the vehicle issue, location, service category, and urgency before coordinating with a provider, workshop, mechanic, electrician, or towing partner.
7799 HotlineLive coordinationProvider dispatchCustomer follow-up
Service coverage
Roadside support designed for Iraq-wide operations.
WEN 7799 focuses on the service categories drivers and commercial partners need most: towing, mobile repair support, electrical assistance, battery, tire, diagnostics, inspection, workshop repair, and vehicle movement.
Roadside AssistanceTowing CoordinationMobile Mechanic SupportElectrical SupportBattery SupportTire SupportFuel DeliveryDiagnosticsInspectionWorkshop RepairPickup and DeliveryCertified Workshop Direction
Customer experience workflow
A structured assistance process from call to completion.
Customer contacts 7799
The driver reaches WEN 7799 and explains the roadside issue.
Operator confirms details
Location, vehicle status, issue type, and required support are recorded.
Provider is dispatched
A relevant provider is coordinated for towing, repair, inspection, or workshop support.
Service is completed
The request can support records, warranty, partner reporting, and customer follow-up.
Free diagnostics and warranty
Trust built into the repair pathway.
WEN can dispatch a technician for inspection before repair. The customer receives a diagnosis and quote, then approves the repair before work begins. Approved repair work can be supported through a nationwide 6-month warranty process.
If a repair is completed in Erbil and the issue reoccurs in Baghdad, WEN can dispatch a local Baghdad technician under the warranty process.
Technology and partnerships
Prepared for apps, fleets, insurers, and institutional service models.
Customer App Direction
Digital requests, location confirmation, service tracking, service history, and customer communication.
Provider App Direction
Job acceptance, arrival status, service records, provider performance, and dispatch accuracy.
Network Development
Provider depth, certified workshops, fleet programs, and insurance partnerships can strengthen national coverage.
WEN 7799 partnership direction
Roadside assistance infrastructure for drivers, fleets, and institutions.
WEN 7799 is designed as a practical service platform that can support nationwide driver assistance, fleet service programs, insurance integration, and certified workshop relationships.
Roadside assistance FAQ
Clear answers for roadside assistance, towing, mobile mechanic, battery, and tire support.
These questions help drivers, fleets, and partners understand WEN 7799 service categories across Erbil, Baghdad, Kurdistan, and Iraq.
Does WEN 7799 provide 24/7 roadside assistance in Iraq?
Yes. WEN 7799 is positioned for 24/7 roadside assistance across Iraq through call center support, provider coordination, towing, mobile mechanic support, battery help, tire support, diagnostics, and workshop referral.
Can I request a mobile mechanic in Erbil or Baghdad?
WEN 7799 can coordinate mobile mechanic support and roadside service providers based on location, vehicle issue, provider availability, and the required service category in cities such as Erbil, Baghdad, Duhok, Sulaymaniyah, Kirkuk, Basra, Najaf, Karbala, and Mosul.
Do you support car towing and vehicle recovery?
WEN 7799 supports towing coordination and vehicle recovery through service provider relationships, including tow truck and vehicle transport support where available.
What car services are included?
Service categories include roadside assistance, car towing, mobile mechanic support, car electrician support, battery replacement, jump start service, mobile tire repair, puncture repair, fuel delivery, diagnostics, inspection, and workshop referral.
Can WEN 7799 support corporate fleets?
The platform is designed for fleet roadside assistance and corporate vehicle service discussions, including recurring service models, dispatch records, provider coordination, and partner reporting.